Returns & Refunds
Returns & Refunds
We offer a 30-day return policy for purchases made on Sitara Hair & Cosmetic. Items must be unopened, unused, and in original condition with proof of purchase.
1. How to Start a Return
Contact us via live chat, email, phone, or the contact form with your order number and return reason. We'll share full return instructions including the address.
2. Return Conditions
Returns are not free. Shipping charges are non-refundable. Opened or used items, personal care products, and sale items cannot be returned.
3. Damaged or Wrong Items
If your item is damaged or incorrect, let us know right away so we can resolve the issue promptly.
4. Refund Timeline
Once your return is received and approved, refunds are issued within 10 business days to your original payment method. If it takes longer than 15 business days, please contact us.