Shipping Information
Shipping Policy
Thank you for shopping with Sitara Hair & Cosmetic! We’re committed to making your experience smooth and reliable — from order to doorstep.
1. Shipping Areas
- Belgium
- The Netherlands
- France
- Germany
- Luxembourg
2. Shipping Fees
Free shipping on orders over €60 (Belgium only).
Fees apply to orders under €60 or international deliveries. Rates are shown at checkout.
3. Delivery Time
Belgium: Orders placed before 2 PM are usually delivered next day (excl. Sundays & public holidays).
International: Delivery typically takes 2–5 business days, depending on customs and local carriers.
4. Order Processing
Orders before 2 PM (Mon–Sat) are processed same day. After 2 PM or on Sundays/public holidays → next business day.
5. Tracking Your Order
Once shipped, you’ll receive an email with your tracking number and a link to follow the delivery status.
6. Need Help?
Contact us anytime through:
- Live Chat: Available during store hours
- Phone: +32 5651 0418
- Email: mbbgroup@live.com
- Contact Form: Click here
Thanks again for supporting a local business! 💛