Terms of service
OVERVIEW
Welcome to Sitara Hair & Cosmetics ("Sitara", "we", "us", "our"), operated by SITARA B.V., registered in Belgium under VAT number BE 0662.419.829, with registered address at Steenpoort 21, 8500 Kortrijk, Belgium.
We operate both a physical retail store and an online store (powered by Shopify), offering beauty, hair, cosmetic, and personal care products (the "Services").
These Terms & Conditions ("Terms") govern your use of our website, purchases, and services.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy here.
If you do not agree, please do not use our Services.
SECTION 1 - ELIGIBILITY & ACCOUNT
You must be at least 18 years old or have parental/guardian consent to use our Services.
You agree to provide accurate, complete, and current information when placing orders.
You are responsible for maintaining the confidentiality of your account and for all activities under your account.
SECTION 2 - PRODUCTS
We strive to ensure product descriptions, images, and pricing are accurate.
However:
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Colors may vary due to screen settings
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Product packaging may differ from images
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Results may vary depending on hair/skin type
We reserve the right to:
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Modify or discontinue products
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Limit quantities
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Refuse sales where necessary
SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase.
Orders are only confirmed once:
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Payment is received
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You receive an order confirmation email
We reserve the right to:
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Cancel or refuse orders
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Limit quantities per customer
Orders cannot be cancelled once processed.
Returns are handled according to our Refund Policy HERE.
SECTION 4 - PRICES & PAYMENT
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All prices are in EUR (€)
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Prices include VAT unless stated otherwise
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Shipping costs are calculated at checkout
We reserve the right to change prices at any time.
You agree to provide valid payment details and authorize us to charge your payment method.
SECTION 5 - SHIPPING & DELIVERY
We deliver within Belgium and selected EU countries.
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Delivery times are estimates only
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Delays may occur due to couriers or external factors
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Risk transfers to you once the package is handed to the carrier
We are not responsible for:
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Courier delays
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Customs issues
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Incorrect shipping details provided by the customer
SECTION 6 - RETURNS & REFUNDS
We offer a 15-day return policy under the following conditions:
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Items must be unused, unopened, and in original packaging
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Returns are not free
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Original shipping costs are non-refundable
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Refunds may take up to 10 business days after approval
For hygiene reasons, certain items (e.g., opened cosmetics, hair products, wigs) may not be eligible for return.
SECTION 7 - IN-STORE PURCHASES
For purchases made in-store:
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Returns or exchanges are at our discretion
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Proof of purchase is required
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Hygiene rules apply to all beauty products
SECTION 8 - INTELLECTUAL PROPERTY
All content on our website (logos, images, text, branding) is owned by Sitara Hair & Cosmetics or licensed to us.
You may not:
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Copy, reproduce, or distribute content
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Use our brand without permission
SECTION 9 - THIRD-PARTY SERVICES
Our store is powered by Shopify, and we may use third-party tools (payment providers, shipping partners).
We are not responsible for third-party services or their policies.
SECTION 10 - PRIVACY & DATA PROTECTION (GDPR)
We comply with the General Data Protection Regulation (GDPR).
Your personal data is processed according to our Privacy Policy HERE.
You have the right to:
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Access your data
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Request correction or deletion
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Withdraw consent
SECTION 11 - USER CONDUCT
You agree not to:
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Use our Services unlawfully
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Submit false information
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Attempt to hack, spam, or misuse the website
We reserve the right to suspend access if misuse occurs.
SECTION 12 - DISCLAIMER OF WARRANTIES
Products and services are provided "as is".
We do not guarantee:
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Specific results from products
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That the website will be error-free or uninterrupted
SECTION 13 - LIMITATION OF LIABILITY
To the maximum extent permitted by Belgian law, we are not liable for:
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Indirect or consequential damages
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Loss of profits or data
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Delays or service interruptions
Nothing in these Terms excludes rights under EU consumer law.
SECTION 14 - FORCE MAJEURE
We are not liable for failure to perform due to events beyond our control, including:
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Natural disasters
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Strikes
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Supply chain disruptions
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Government actions
SECTION 15 - GOVERNING LAW
These Terms are governed by Belgian law.
Any disputes will be handled by the courts of West Flanders (Kortrijk).
Consumers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
SECTION 16 - CHANGES TO TERMS
We may update these Terms at any time.
Changes will be posted on our website. Continued use of our Services means you accept the updated Terms.
SECTION 17 - CONTACT INFORMATION
Sitara Hair & Cosmetics (SITARA BV)
Steenpoort 21, 8500 Kortrijk, Belgium
(Store Location: Doorniksestraat 6, 8500 Kortrijk)
📧 info@sitaracosmetics.com
📞 +32 484 866 007
VAT: BE0662.419.829